Frequently asked questions

ListingLab is an online store in Malaysia for digital products: Streaming, AI Tools, Software & Licences, VPN & Security, Design & Editing and Learning & Productivity, plus an SMM panel for followers, likes and views. You can buy on this website or in our Telegram bot @ListingLabBot. Both share one catalogue, one stock and one account.

No. On the website you can buy as a guest with just your email address. You get a private order page, and your item appears on it the moment the payment is confirmed; we also email it to you. Logging in with Telegram or Google lets you pay from a balance and keeps all your orders in one place.

Open a product, choose the quantity, pay by online banking (FPX), and the item is delivered as soon as the payment is confirmed. The step-by-step buying guide has every detail.

Yes. Enter it on the product page before you pay, and the new price is shown first. Product codes work on product pages, and SMM codes on SMM services.

By online banking (FPX), through our payment provider CHIP. Prices are in ringgit (RM). Logged-in customers can also pay from their ListingLab balance. We never see your bank login or card details, and a payment counts only when CHIP confirms it to us, never from a screenshot.

A payment fee of 1% of the order (at least RM 0.15) is added when you pay by online banking (FPX). It is what our payment provider charges us. The same fee applies when you top up your balance; paying for an order from your balance adds no further fee.

15 minutes. Your item is held for you while you pay. If the payment has not arrived by then, the order expires, the payment page stops accepting payment and the item goes back on sale.

Yes, once you are logged in: open your wallet and top up by online banking (FPX) or with cryptocurrency. Orders paid from your balance are delivered instantly. Balance cannot be withdrawn to a bank or e-wallet for now (see the balance rules).

Products marked "Instant delivery" are sent automatically, usually within a minute of the payment being confirmed. Products marked "Delivered by hand" are completed by our admin after the payment, so they can take longer. Each product page shows which kind it is.

As a guest: on your private order page, and by email. Keep that link. Logged in: under your orders in your account, and in your Telegram chat with the bot if your account uses Telegram. In the bot: right in the chat, with a PDF invoice.

Do not pay again. Open your order page and tap "I have paid - check now", so we check the payment with CHIP again. In the bot, open the order and tap "Payment already made". If it still has not arrived, contact support with your order number.

With Telegram or Google on the login page. No password is needed. If you use both, connect them on your account page: they become one account, with one balance and all your orders.

Yes. Log in, go back to your order page and tap "Save to my account". The order joins your other orders, you can get Netflix codes on the website, and any refund goes to your account balance.

Get the code yourself, any time: log in, open your account and tap "Get a Netflix code", or use our Telegram code bot @ListingLabCodeBot. Codes expire after about 15 minutes, so enter them straight away.

Each product shows its warranty period and rules before you pay. If the item stops working during that time and you followed the rules, we replace it, or refund you if no replacement is available. Breaking a product's rules (for example changing a password you were told not to change) ends its warranty.

Open a support ticket for that order: in your account under your orders, on your guest order page or on the Support page with your email and order number (no login needed), or in the bot under "My Orders". Describe the problem; staff see the order with your ticket.

No. Digital items are revealed to you on delivery, so they cannot be returned. Refunds and replacements are for items that were not delivered, did not work, or were charged twice; the full refund rules list every case.

Orders paid from your balance are refunded to your balance, and so is any part of an SMM order that could not be delivered. You can spend that balance on anything in the store; it cannot be withdrawn to a bank or e-wallet for now. Bought as a guest? Save the order to your account so a refund lands in your balance.

• Profile slot One profile on a shared account. You get the account login and use your own profile, with a PIN so nobody else opens it. Other customers use the same account on their own profiles, so follow the device rules on the product page.
• Private account An account for you alone, not shared with anyone. You receive its login.
• Account login A ready-made account with the paid plan already active. You receive its email and password.
• Redeem link or code Activates the plan on your own account, so the subscription is in your name.
• Invite You keep your own login and are invited to a team or workspace that has the plan.
• Verification link Unlocks a cheaper student price on your own account. You still pay the service yourself.

No. We never ask for your password, one-time codes (OTP) or banking login. For some products you give us an email address (for an invite); for SMM, only a public link.

Yes, for TikTok, Instagram, YouTube, Facebook and more. Read how our SMM panel works.

Open a support ticket on the website (log in, or as a guest just give your email and order number), or chat with us on Telegram at @SpaceTree1. Include your order number.