Refund and Warranty Policy
ListingLab sells digital items that are revealed to you on delivery, so they cannot be returned. This policy sets out when a refund or replacement is given.
You are entitled to a refund or replacement when
- You paid but the item was not delivered, and we cannot deliver it.
- The item did not work or was not as described at the time of delivery.
- You were charged twice for the same order.
- You paid for an order after it had expired or been cancelled and we have no stock left to fulfil it.
Account balance
- You can top up your account balance with DuitNow QR and use it for any product in this store. The balance is added only after CHIP confirms the payment.
- Balance cannot be withdrawn for now. It is not transferred to a bank account or e-wallet; it can only be spent on products in this store. Please top up only what you plan to spend.
- If an order paid with balance is refunded, the amount goes back to your balance, ready for your next order.
- Balance cannot be transferred to another account, earns no interest, and is not a bank deposit.
Not eligible
- A change of mind after the item has been delivered.
- Problems caused by misuse, sharing the item, or breaking the product's own terms.
- Claims made after the product's warranty period has ended.
Warranty
Each product shows its warranty period, or "no warranty", in the bot before you pay, and the expiry date is on your invoice. If an item stops working during its warranty period through no fault of yours, we will replace it or, if a replacement is not available, refund you.
How to ask for a refund
- In the bot, open My Orders, choose the order and tap Support.
- Describe the problem. Never send passwords or one-time codes.
- We check the order and the payment record with CHIP and reply in the chat.
How refunds are paid
Approved refunds of DuitNow payments go back to you through our payment provider CHIP or by bank transfer. Refunds of orders paid with balance go back to your balance. The time it takes to appear depends on CHIP and your bank.
Contact
- Telegram support: @SpaceTree1
- In the store bot: open Help or an order, then Support, to open a ticket linked to your order.